1. What is Vanly Marketplace?

Vanly Marketplace is the UK’s smart courier and van delivery platform designed for businesses that need reliable, on-demand delivery services without the hassle of long-term contracts or call centre delays.

We connect your business directly with a nationwide network of DBS-checked, insured, and verified professional van drivers, available 24/7 for same-day, overnight, scheduled, and ad-hoc deliveries.

Our intelligent system automatically assigns the most suitable nearby driver for your job ensuring speed, safety, and cost-efficiency every single time.

2. How does the booking process work?

Booking with Vanly Marketplace is fast, transparent, and fully digital built for modern business needs:

• Register or log in as a business client.
• Post your delivery job with pickup and drop-off details, package type, and delivery time.
• Pay securely via Stripe your funds are protected until successful delivery.
• Our system matches you instantly with a verified Vanly driver, ready to collect your goods within minutes.
• Track your delivery live with full transparency from pickup to drop-off.

Every booking includes GPS tracking, timestamped status updates, and digital proof of delivery (POD) including photo and signature confirmation.

3. What types of deliveries can I request?

Vanly Marketplace supports all types of business courier and van delivery services, from small parcels to full van loads. Our available categories include:

• Same-Day Courier Deliveries – Urgent deliveries completed within hours.
• Overnight Delivery Services – Secure next-day van deliveries across the UK.
• Scheduled Deliveries – Regular and recurring routes for businesses.
• Last-Mile Delivery – Reliable, final-mile service for retailers and e-commerce clients..
• Ad-Hoc Delivery – One-off, on-demand jobs for urgent needs.
• Temperature-Controlled Delivery – Safe transport for perishable or sensitive goods.

For companies with daily or recurring deliveries, Vanly can design custom enterprise courier plans with dedicated driver access, priority matching, and flexible pricing.

4. Can I track my delivery in real time?

Yes Vanly Marketplace provides real-time tracking and visibility for every shipment. Your business dashboard shows:

• Live GPS tracking with driver location updates
• Estimated arrival times (ETA)
• Instant status notifications for collection and delivery
• Digital proof of delivery (POD) with photos and signatures
• Secure record storage for easy access and audit compliance

You can even share a live tracking link with your customers enhancing transparency and professionalism for your brand.

5. Are your drivers insured and verified?

Absolutely. Every Vanly driver undergoes strict verification and compliance checks before being allowed on the platform. Each driver must:

• Upload a valid UK driving licence
• Provide Right to Work documentation
• Hold goods-in-transit and hire & reward insurance
• Pass live identity verification (photo and ID match)
• Maintain a strong on-time performance record
• Pass a full DBS background check before activation

We use both manual and AI-assisted compliance systems to ensure every Vanly driver meets our professional and safety standards so your deliveries are always handled by qualified, insured, and trusted professionals.

6. How does payment work?

Payments on Vanly Marketplace are secure, simple, and fully transparent.

All transactions are processed via Stripe, ensuring the highest payment security.

Pricing is shown upfront before confirming your booking no hidden fees or surprise surcharges.

Payment is taken before the job to confirm commitment from both sides.

If no driver accepts your job, you’ll receive an automatic full refund.

Invoices and VAT receipts are available instantly from your dashboard for every booking.

Your payments remain safe until the job is completed and confirmed with proof of delivery.

7. Can I set up a business or recurring delivery account?

Yes. Vanly Marketplace offers enterprise courier accounts for companies with frequent or large-scale delivery needs. With a business account, you receive:

• Dedicated account management
• Custom pricing based on delivery volume and routes
• Priority driver access for urgent bookings
• Consolidated billing and monthly reporting
• Optional API integration for automated delivery posting

To set up a business account, contact our team at info@vanly-marketplace.co.uk and we’ll tailor a plan for your delivery requirements.

8. What makes Vanly different from other courier companies?

Vanly Marketplace combines technology, transparency, and professionalism to create a faster, smarter courier experience for UK businesses.

We make business courier services simple, trackable, and scalable giving you the speed of technology and the trust of real, vetted drivers.

9. Which areas do you cover?

Vanly Marketplace provides full UK-wide coverage, including:

London, Birmingham, Manchester, Leeds, Bristol, Liverpool, Glasgow, and more. We cover England, Scotland, Wales, and Northern Ireland — offering nationwide courier and van delivery services for businesses of all sizes.