Welcome to Vanly Marketplace

Vanly Marketplace is the United Kingdom’s gold standard for professional courier and van delivery services. Every driver operating under Vanly does so as part of our professional delivery force fully vetted, insured, and DBS certified — representing Vanly’s commitment to reliability, safety, and service excellence.

This guide defines every operational and compliance standard required to drive with Vanly, from registration to payout.

Our intelligent system automatically assigns the most suitable nearby driver for your job ensuring speed, safety, and cost-efficiency every single time.

1️⃣ How do I become a Vanly driver?

Becoming a Vanly driver is an entirely online process built for professionalism, compliance, and speed. All drivers must complete full verification before activation.

You will be required to upload:

• Valid UK Driving Licence
• Proof of Right to Work in the UK.
• DBS Certificate (Disclosure and Barring Service check)
• Proof of Address (utility bill, council tax, or bank statement from the last 3 months)
• Vehicle Insurance: Goods-in-Transit and Hire & Reward
• Valid MOT Certificate (if applicable)
• Vehicle Registration Document (V5C)
• Live Selfie for identity verification
• National Insurance Number for HMRC compliance

Additional information may be required for full verification and insurance validation.

Once approved, you’ll gain access to your Vanly Driver Dashboard, where you can start accepting courier and van delivery jobs immediately.

2️⃣ Is there any cost to join Vanly?

Joining Vanly is completely free.

As the principal contractor, Vanly manages all client billing and delivery operations. The price you see on your driver dashboard is the exact amount you earn per job there are no hidden fees, deductions, or commissions.

3️⃣ How do I get delivery jobs?

Your Driver Dashboard displays live, available jobs matched to:

• Your vehicle type (e.g. Small Van, LWB, Luton)
• Your location and delivery radius
• Your current availability and reliability score

To take a job:

• 1. Review the details carefully.
• 2. Accept the job.
• 3. Complete collection and delivery.
• 4. Upload Proof of Delivery (POD) photo and signature.

Once verified, your payout is automatically processed.

4️⃣ How and when do I get paid?

All driver payments are processed via Stripe for maximum security.

• Automatic release upon successful delivery verification.
• Direct bank transfer to your registered UK account.
• Payouts typically clear within 1–2 business days.

Your Driver Dashboard allows you to view every transaction, completed job, and pending payout with full transparency. All payments are fully compliant with UK financial and tax regulations.

5️⃣ Can I work full-time or part-time?

Yes Vanly allows total flexibility. You can:

• Work full-time and build a consistent schedule.
• Work part-time, accepting jobs only when convenient.
• Choose your preferred areas and delivery types.

You’re in full control of your hours, while Vanly ensures every job is insured, traceable, and legitimate.

6️⃣ Can I decline jobs or take time off?

Absolutely. You’re free to decline jobs or take time off whenever needed. There are no penalties for pausing your activity.

Once you accept a job, however, you are professionally obligated to complete it. Late cancellations may incur a minor fee to maintain fairness and reliability across the Vanly delivery network.

1️⃣ Is my data safe?

Yes Vanly Marketplace is built on enterprise-grade UK data security. All driver data is:

• Encrypted to AES-256 standards, both at rest and in transit.
• Stored exclusively on secure servers located within the United Kingdom.
• Protected by continuous monitoring, multi-factor access control, and regular security audits.

Vanly fully complies with the UK GDPR and the Data Protection Act 2018. We do not sell or trade any personal information. Your data is used solely for verification, compliance, and payment processing.

When essential operational partners are involved such as Stripe (for payment processing) or secure email/SMS providers (for verification and delivery notifications) only the minimum required information is shared under legally binding data-processing agreements that meet or exceed UK GDPR standards. These partners act only as data processors, not data owners, and are contractually required to maintain equal or higher security standards.

Your personal information remains fully controlled by Vanly, is never used for marketing or resale, and is always protected under UK data sovereignty laws.

2️⃣ Do I need to sign a contract?

Yes before activation, you’ll confirm and agree to three mandatory agreements:

• Vanly Driver Terms & Conditions defines responsibilities, safety, and professional conduct.
• Stripe Payout Agreement enables secure, automated transfers.
• Self-Billing Agreement authorises Vanly to issue HMRC-compliant invoices on your behalf for completed jobs.

These agreements establish a clear, lawful, and transparent working relationship between you and Vanly under UK commercial and transport regulations.

3️⃣ What if a delivery goes wrong?

If an issue occurs, Vanly’s UK-based support team is available to assist immediately.

Drivers: Report issues directly through your dashboard or email support@vanly-marketplace.co.uk.

Clients: Vanly reviews delivery data, investigates the issue, and resolves disputes fairly.

All deliveries include photo and signature proof of delivery, ensuring every transaction is traceable, auditable, and protected.